Frequently Asked Questions


Water Quality

Water Hardness in Genesee is:

3.0 GPG.

Soft water is 0-3.5 GPG

We have soft water.

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

There could have been some flushing at a fire hydrant as routine maintenance or training, stirring up deposits in the pipes, or a repair could have been completed recently allowing air to enter the line, causing the milky look.  In either case try running the water for about 5 minutes to wash it out of your household pipes.

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Most likely your water heater needs to be flushed. Caution: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

Genesee's water was tested in May 2023 by the Colorado Department of Public Health and Environmen (CDPHE) and the results show that our levels of PFAS are well below the reporting limit.  If you would like to view these reports, please call us and we will be happy to share them with you.


Billing, Rates & Services

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

GWSD users are charged a base rate regardless of water usage. For 2023, there are three base charges that cover water ($87.50), sewage ($139) and capital replacement ($72.07). So even if you use no water or rarely flush your toilet, you will still receive these charges. More...